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Policyholder assistance options during COVID-19

30-day grace period extension for life and long term care (LTC) insurance policies with premium due dates through June 30, 2020

Posted on Wednesday, May 13

To help support you during the COVID-19 (coronavirus) pandemic, we are offering a 30-day grace period extension to all life and long term care (LTC) insurance policies with premium due dates through June 30, 2020. If your policy enters this grace period, we will send you a confirmation letter with details about your coverage and transactions that may not be available.

Please note that the grace period may be longer if required by your state of residence. Due to the COVID-19 pandemic, state departments are issuing notices and mandating certain action from insurers in certain states. As the pandemic situation continues to quickly evolve, requested state action is also rapidly changing. While some states have already issued specific directives and notices, we are continually monitoring developments surrounding COVID-19 and will take appropriate action as needed based on state requirements.

If you have questions or would like more information, please contact us at 800.950.1962. You can also visit our COVID-19 resource page for additional details and frequently asked questions (FAQs).