We encourage all clients to plan ahead to avoid delays with physical mail that could negatively impact your life insurance policy. This includes the potential cancellation or nonrenewal of policies due to nonpayment of premium. Here are steps you can take to help protect yourself:
Know when payments are due. If you’re not sure when premium is due or how much you need to pay, contact us or confirm with your financial professional. You can also find past premium payment information by registering or logging in to our website.
Schedule secure automatic premium payments. Avoid mail delays with recurring automatic payments. Register or log in to access these forms online.
Use direct deposit to receive secure electronic payments. Save time and skip the bank line by signing up for direct deposit for one-time and recurring withdrawals. Register or log in to access these forms online.
Make a phone payment. You can call us to process an authorized debit of your bank account by phone. When you make a payment, write down confirmation numbers, print receipts, and/or take screen shots. We do not currently accept payments through our website.
Keep proof of payment/mailing. If you must use the United States Postal Service (USPS) to pay premium, allow significant additional time and protect yourself by using the priority mail service or by securing a Certificate of Mailing. These can be obtained at any USPS kiosk or service counter.
Sign up for online document delivery. You can sign up to receive notifications when new statements and other correspondence is available online. To do so, register or log in to your account, click on your name in the upper-right corner, and select “Delivery Preferences” from the drop-down menu. Please note that email notifications are not available for premium payment updates. You will still receive a physical notice by mail and can call us anytime to coordinate payment by phone.
Note: While applicable to clients in every state, this information is provided in partnership with the Maryland Insurance Administration based on a recent consumer advisory notice.