Frequently Asked Questions

Our highest priority is the health and well-being of our customers, partners, and employees during these extraordinary times. We are remaining fully operational to support all customers and their financial professionals with normal access to our products, services, and support channels. In addition, we are making sure financial professionals who work with Allianz Life have access to collaboration technologies to stay connected with clients.

With the evolving impact of COVID-19, we continue to work with customers and financial professionals to ensure they understand contract/policy terms and benefits that may assist them during these difficult times. We strongly encourage all customers to consult their financial professionals about their unique personal needs and situation.

We are taking the utmost care for the health and safety of our employees and their families. We quickly transitioned into a work-from-home environment with the majority of our employees working remotely. In addition, we continue to identify and provide new tools and technologies to help us stay connected with each other and our customers. We’ve also adjusted our approved leave policies to ensure employees who are ill can take the time they need to recover, and have access to additional personal time as required to support the needs of their family and loved ones.

We encourage you to talk with a financial professional about the role an annuity can play in your overall financial plan. They can offer important benefits to help you accumulate for retirement, provide a level of protection for your savings, and offer guaranteed income for life. Learn more about annuities.

To review your RMD payment schedule, register or log in to the Allianz Life website (www.allianzlife.com). RMD information is displayed on the Policy Detail screen under Accounts.  As a reminder, under the SECURE Act of 2019 individuals turning age 70½ in 2020 are not required to begin taking RMDs until the year of attaining age 72 (first RMD due by April 1 of the year following the year of attaining age 72). Please see information in the above question for details on how to terminate a payment. We encourage you to contact your financial professional before making any final decisions regarding RMD.

Malicious actors and threats increase during times of crisis, particularly in the current environment. In addition to our overall guidance for consumer protection, the Department of Justice recommends all Americans take precautionary measures to guard against known and emerging scams related to COVID-19. Here is an abbreviated list:

• Independently verify the identity of any company, charity, or individual that contacts you regarding COVID-19.
• Check the websites and email addresses offering information, products, or services related to COVID-19. Be aware that scammers often employ addresses that differ only slightly from those belonging to the entities they are impersonating.  For example, they might use “cdc.com” or “cdc.org” instead of “cdc.gov.”
• Be wary of unsolicited emails offering information, supplies, or treatment for COVID-19 or requesting your personal information for medical purposes.
• Research any charities or crowdfunding sites soliciting donations in connection with COVID-19 before giving any donation.
• Be cautious of “investment opportunities” tied to COVID-19, especially those based on claims that a small company’s products or services can help stop the virus.

If you suspect the fraud is related to your Allianz Life policy or contract, please contact us at 800.950.1962. Otherwise, you can report suspected fraud by calling the National Center for Disaster Fraud (NCDF) hotline (1-866-720-5721) or by e-mailing the NCDF at disaster@leo.gov.

If you own an Allianz policy or contract and have registered your account online, you can log into your account here.

Complete the quick two-step registration process to access your Allianz account online. You will need to verify your name, Social Security number, and date of birth.

If you own an Allianz policy or contract, you can register for online access.

By registering your account online, you will have access to contract values, statements, the ability to change allocations, and access to yearly tax statements. You will also be able to download additional service forms pertaining to your contract or policy.

When logged in to your account, you can make changes to your contract allocations and beneficiary. You can also update your address, email, username, password, or mobile phone number. You may also be able to request a withdrawal or schedule a required minimum distribution (RMD) payment stream.

Please complete our Forgot password form and we will email a temporary password to the email address associated with your account.

If you forgot your username, please complete our Forgot username form and we will email your username to the email address associated with your account.

We do not currently allow beneficiaries to create an online account.

Yes. To set up a trust account online please contact website support at 800.950.3347.

Once you have registered your account online, you can log in to select your eDelivery preferences.

You can begin the claims process online or by contacting us by phone. Our Claims Information page will help you learn about the process and what information you will need to provide.

Upon receipt of the required documents, we will process your claim within 10 business days or within the applicable state requirements.

Yes, if a claim isn't filed within a certain number of years it is considered unclaimed property and would be sent to the state in accordance with applicable state requirements.

Yes, the taxation of the death benefit proceeds for annuity payments is affected by the length of time between the date of death and the date the first payment goes out.

• For tax-qualified annuities, your first annuity payment must be issued by December 31 in the year after the death to avoid potential tax penalties.
• For non-tax-qualified annuities, your first annuity payment must be made within one year from the date of death.
• If your first non-tax-qualified annuity payment is issued after one year from the date of death, the following will occur:
  • We will report the entire taxable portion of the death benefit in the year in which the first payment is made. This means that although you will not have full access to the funds in a lump sum, you could have a taxable event.
  • You will also need to complete Section 5 tax withholding information if you wish to elect out of federal tax withholding. If you do not elect out of withholding, an amount equal to 10% withholding of the taxable amount for federal income tax (plus any mandatory state income tax if applicable) will be withheld. The amount of income tax withheld will reduce the death benefit value dollar for dollar.
  • After the taxable amount is reported to you as income, you will not be taxed on this amount again when annuity payments begin; instead, only earnings from the annuity payments will be taxable each year.

If you will receive the first payment outside of these timeframes, contact us to discuss your specific situation.

First log in, then visit “Accounts.”

Past statements on active Allianz policies and contracts are available online. Log in and then go to "Archived Statements."

First log in, then click on the policy or contract number(s) displayed under "My Account."

Address changes can be made online. Log in and go to "Personal Accounts."

Or, download the form below associated with your contract or policy and log in to upload the completed form.

• Fixed annuity - address change
  (contracts that begin with 1, 2, 3, 4, 5, or 7)
  
  
• Variable annuity - address change
  (contracts that begin with A, D or G)
  
  
• Life insurance - address change
  (policies that begin with 6 or 8)

Alternatively, you can submit the form via email, mail, or fax.

Email
Fixed annuities – fixedannuity@send.allianzlife.com
Variable annuities – variableannuity@send.allianzlife.com
Life insurance – lifeinsurance@send.allianzlife.com

Mail
Allianz Life Insurance Company of North America
PO Box 1344
Minneapolis, MN 55416-1297

Fax
Fixed annuities – 763.582.6002
Variable annuities – 763.765.7912
Life insurance – 763.582.6002
Producer Services – 763.582.6005

To change your account allocation, log in and go to " Personal Accounts."

Beneficiary changes can be made online. Log in and go to "Personal Accounts."

Or, download the form below associated with your contract or policy and log in to upload the completed form.

• Fixed annuity - beneficiary change
  (contracts that begin with 1, 2, 3, 4, 5, or 7)
  
  
• Variable annuity - beneficiary change
  (contracts that begin with A, D or G)
  
  
• Life insurance - beneficiary change
  (policies that begin with 6 or 8)

Alternatively, you can submit the form via email, mail, or fax.

Email
Fixed annuities – fixedannuity@send.allianzlife.com
Variable annuities – variableannuity@send.allianzlife.com
Life insurance – lifeinsurance@send.allianzlife.com

Mail
Allianz Life Insurance Company of North America
PO Box 1344
Minneapolis, MN 55416-1297

Fax
Fixed annuities – 763.582.6002
Variable annuities – 763.765.7912
Life insurance – 763.582.6002
Producer Services – 763.582.6005

Requests for a withdrawal from a fixed annuity can be made online. Log in and go to “Personal Accounts.”

Download the form below associated with your contract or policy and log in to upload the completed form.

• Fixed annuity - withdrawal request
  (contracts that begin with 1, 2, 3, 4, 5, or 7)
  
  
• Variable annuity - withdrawal request
  (contracts that begin with A, D or G)
  
  
• Life insurance - withdrawal request
  (policies that begin with 6 or 8)

Alternatively, you can submit the form via email, mail, or fax.

Email
Fixed annuities – fixedannuity@send.allianzlife.com
Variable annuities – variableannuity@send.allianzlife.com
Life insurance – lifeinsurance@send.allianzlife.com

Mail
Allianz Life Insurance Company of North America
PO Box 1344
Minneapolis, MN 55416-1297

Fax
Fixed annuities – 763.582.6002
Variable annuities – 763.765.7912
Life insurance – 763.582.6002
Producer services – 763.582.6005

Requests to take the required minimum distribution from a fixed annuity can be made online.  Log in and go to “Personal Accounts.”

To request your RMD withdrawal, please download and complete the form associated with your contract or policy and log in to upload the completed form.

• Fixed annuity - withdrawal request
  
• Variable and index variable annuity

Alternatively, you can submit the form via email, fax, or mail:

Fixed annuities
Email – fixedannuity@send.allianzlife.com
Fax – 763.582.6004

Mail
PO Box 59060
Minneapolis, MN 55459-0060

Variable and index variable annuities
Email – variableannuity@send.allianzlife.com
Fax – 800.721.2708

Once you’ve registered your account online, you can log in and use our Price & Performance tool which provides detailed variable investment option performance.

We will mail Forms 1099-R and 5498 by February 1, 2021. Please allow 5-7 business days to receive your statement(s) by mail. After February 1, you can check to see if your statements are also available online by registering or logging in to your account and going to “Current Statements." Please note that online statements are not available for some clients. Allianz does not issue any tax reporting on custodial IRAs or qualified plans such as pension plans, Keoghs, 401(k) plans, or defined benefit plans.

We will mail Form 1099-R by February 1, 2021. After February 1, you can check to see if your statement is also available online by registering or logging in to your account and going to "Current Statements." Please note that online statements are not available for some clients.

We will mail Form 5498 by February 1, 2021. After February 1, you can check to see if your statement is also available online by registering or logging in to your account and going to "Current Statements." Please note that online statements are not available for some clients.

A 1099-R is used to report transactions that occur between January 1 and December 31 of the previous tax year from financial products such as life insurance or annuities. These transactions typically include, but are not limited to:

• Distributions (e.g., required minimum distributions, loans from nonqualified annuities, full or partial surrenders, annuitization payments, and annuity claim proceeds).
• Collateral assignments or taxable ownership changes on nonqualified annuities.

For a nonqualified annuity, Allianz did not receive the after-tax contribution (cost basis) information from the previous company. Please consult a tax advisor to determine this amount.

This box is also generally checked for a distribution from an IRA (Traditional, SEP, SIMPLE or Roth). If you have made any nondeductible contributions to an IRA, you should consult your tax advisor to determine how much of the IRA distribution should be reported as taxable income. The IRS instructions require reporting in this manner.

If you received distributions from multiple contracts, you will get a 1099-R for each contract. Please refer to the account number box on the 1099-R.

The IRS requires the use of specific distribution codes for different types of payments, which need to be reported separately. See your Form 1099-R instructions regarding Box 7 for IRS distribution code information.

If you had a taxable distribution in more than one resident state, a separate 1099-R would generate for each state.

If Allianz did not receive transfer paperwork and a letter of acceptance from the other company, even if the check was made payable to the other company, we report the transaction because we do not have confirmation that the distribution went directly to an IRA at another company. If you perform an eligible 60-day rollover (indirect rollover), the 5498 from the receiving company should report the receipt of the indirect rollover. You should consult a tax advisor for information on the proper income tax reporting of a rollover from an IRA.

Reminder: If you complete a tax-free IRA-to-IRA indirect rollover, you generally cannot, within a one-year period from the date you received the distribution, make another tax-free rollover of a distribution from any of your IRAs to another IRA.

A loan from a nonqualified annuity is considered a taxable event (if there were gains in the contract up to the amount of the loan), even if it was paid back in the same year. Your cost basis has been increased to the extent of any gain reported as taxable, so you will not be taxed on this amount twice. If you defaulted on loan payments for a 403(b), the remaining loan balance is reported as taxable; however, the loan is still outstanding.

The total distribution amount will be reported in Box 1, the taxable portion of the distribution will be reported in Box 2a, and the amount of after-tax contribution (cost basis) will be reported in Box 5.

A 1035 exchange is reportable, but not taxable. The 1099-R is the supporting document to show the amount of gains and the cost basis amount that were sent to the other company. Box 2a will be blank, to show that this is nontaxable.

Form 5498 is used for reporting IRA contribution information, such as contributions and rollovers to Traditional IRAs, Roth IRAs, SEP IRAs, and SIMPLE IRAs. Form 5498 is also used to report the year-end Fair Market Value information for your annuity. This form is for your records only and does not need to be attached to your submitted income tax return.

Money that was sent directly from one IRA into another IRA is considered a transfer. A transfer is not reported on a 5498 Form. The transfer amount is added into your Fair Market Value in Box 5. Since a transfer is also not reported on an IRS Form 1099-R, you should not receive a 1099-R from the previous company for a transfer.

An IRA-to-IRA indirect rollover occurs when money is taken from one IRA and redeposited into another IRA within 60 days of receipt of the funds. You should receive a Form 1099-R from the distributing company. If any portion of this distribution is not redeposited within 60 days, this portion will be considered taxable and no longer qualifies as a rollover contribution. Allianz reports the amount that it receives via this rollover in Box 2. Generally, if you deposited the check to Allianz within 60 days of the day you received the money, this indirect rollover will be reported on Form 5498.

Note: If you make a tax-free IRA-to-IRA rollover, you cannot, within a 12-month period, make another tax-free rollover of a distribution from any of your IRAs to another IRA. There was a temporary exception to this rule in 2020 if certain requirements were met.

Any employer contributions will show as SEP IRA contributions. Employer contributions to a SEP IRA will be reported in Box 8. Any Traditional/Personal IRA contributions you make directly to the SEP IRA will be reported in Box 1. Employer contributions are required to be reported on the form for the year the contributions are received. Personal contributions are reported on the form for the year for which the contributions were made.

The general limit – the most that can be contributed to your Traditional IRA and/or Roth IRA – is the lesser of the following amounts: $6,000.00 ($7,000.00 if you are age 50 or older) or your taxable compensation for the year. Please consult a tax advisor on specifics regarding contributions for Traditional IRAs, Roth IRAs, SEP IRAs, and SIMPLE IRAs.

If your Traditional or Roth IRA contract allows for additional premium, your contribution must be sent to a company-approved mailing address and postmarked by the due date of April 15. If you have more than one Allianz contract, please verify that you have specified the correct contract. Note that Allianz does not accept starter checks. If you would like your contribution to be recorded for the 2020 tax year, please put “2020 contribution” on your check sent to our office. If “2020 contribution” is not on your check, we will apply the money as a 2021 contribution. If you are making a Traditional IRA contribution for 2020 between January 1 and the due date, it will be shown on Form 5498, which will be sent to you by May 31, 2021.

SEP IRA contributions the IRA issuer receives in 2021 will be reported on the 2021 Form 5498, even when the employer deducts the SEP contribution on their 2020 tax return. Please consult a tax advisor for the best way to administer this extension.

An RMD Election Form will be included with your tax statement mailing(s). You can also request online by logging in to your account.

Log in to find additional forms.

Upload
Log in to your account to upload the completed form.

Email
Fixed annuities – fixedannuity@send.allianzlife.com
Variable annuities – variableannuity@send.allianzlife.com
Life insurance – lifeinsurance@send.allianzlife.com

Mail
Allianz Life Insurance Company of North America
PO Box 1344
Minneapolis, MN 55416-1297

Fax
Fixed annuities – 763.582.6002
Variable annuities – 763.765.7912
Life insurance – 763.582.6002
Producer Services – 763.582.6005

You can update your address, email, and mobile phone number online. Log in or register and go to " Personal Accounts."

Or, download the form below associated with your contract or policy and log in to upload the completed form.

• Fixed annuity - contract change
  (contracts that begin with 1, 2, 3, 4, 5, or 7)
  
  
• Variable annuity - contract change
  (contracts that begin with A, D or G)
  
  
• Life insurance - contract change
  (policies that begin with 6 or 8)

You can make beneficiary changes online. Log in and go to "Personal Accounts.”

Download the form below associated with your contract or policy and log in to upload the completed form.

• Fixed annuity - beneficiary change
  (contracts that begin with 1, 2, 3, 4, 5, or 7)
  
  
• Variable annuity - beneficiary change
  (contracts that begin with A, D or G)
  
  
• Life insurance - beneficiary change
  (policies that begin with 6 or 8)

Download the form below associated with your contract or policy and log in to upload the completed form.

• Fixed annuity - withdrawal request
  (contracts that begin with 1, 2, 3, 4, 5, or 7)
  
  
• Variable annuity - withdrawal request
  (contracts that begin with A, D or G)
  
  
• Life insurance
  (policies that begin with 6 or 8)

Download the form below associated with your contract or policy and log in to upload the completed form.

• Fixed annuity - withdrawal request
  
• Variable and index variable annuity

Know your salesperson before you buy any financial product. Contact your state insurance department to make sure he or she is properly licensed, or go online to BrokerCheck at www.finra.org to learn more about your registered representative.

Allianz uses disclosure documents to help inform you of the costs and benefits of each product before you buy – and that’s why we give you time to examine the product and cancel it for a full refund. We follow a variety of procedures to verify that any annuity contract or life insurance policy you buy from us meets your stated needs.

Insurance fraud can be broadly defined as an intentional act or omission undertaken to gain unjustified or unlawful benefits and advantages. There are some steps you can take to help prevent this from happening to you:

• Review your contract upon receipt to make sure it reflects the premium you paid and the benefits you purchased, as well as the correct allocations, beneficiaries, contact information, etc
• Make sure your financial institution has your correct address, email, and phone number. Your financial professional should never ask to have correspondence sent directly to his or her office or home address.
• Review all statements and mailings. If there are changes to your account, make sure you requested them. Call your financial institution if you notice discrepancies.
• Consider signing up for online documents to reduce the risk that paper statements will be lost or stolen in the mail. Log in to set your online document preferences.
• Safeguard your passwords. Don’t write them down or share them with anyone – even your financial professional – and never email them to anyone.
• Store sensitive documents in a safety deposit box or other secure location.
• Shred sensitive documents when you no longer need them.
• Never give out personal information in response to correspondence or a phone call you didn’t initiate.

To help protect you from fraud, Allianz provides periodic statements of your product’s activity. We also monitor your product for suspicious requests or transactions, and confirm any changes to your account in writing.

We encourage all clients to plan ahead to avoid delays with physical mail that could negatively impact your life insurance policy. This includes the potential cancellation or nonrenewal of policies due to nonpayment of premium. Here are steps you can take to help protect yourself:

Know when payments are due. If you’re not sure when premium is due or how much you need to pay, contact us or confirm with your financial professional. You can also find past premium payment information by registering or logging in to our website.

Schedule secure automatic premium payments. Avoid mail delays with recurring automatic payments. Register or log in to access these forms online.

Use direct deposit to receive secure electronic payments. Save time and skip the bank line by signing up for direct deposit for one-time and recurring withdrawals. Register or log in to access these forms online.

Make a phone payment. You can call us to process an authorized debit of your bank account by phone. When you make a payment, write down confirmation numbers, print receipts, and/or take screen shots. We do not currently accept payments through our website.

Keep proof of payment/mailing. If you must use the United States Postal Service (USPS) to pay premium, allow significant additional time and protect yourself by using the priority mail service or by securing a Certificate of Mailing. These can be obtained at any USPS kiosk or service counter.