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File a claim

When you're ready, we're here to help.

Losing a loved one is difficult. Managing your beneficiary claim doesn’t have to be.

In times like these, financial matters may be the last thing on your mind. That’s why we’ve designed our claims process in three steps – so you can focus on what matters most.

Refer to the step below that aligns closest to your current situation.


Step 1: Get started.

Begin the process by filling out a few questions about the annuity contract owner or life insurance policy owner or by calling one of our representatives.

Step 2: Return claim form packet to Allianz.

After you contact us, the designated primary beneficiary will be mailed our claim form packet. The packet includes contract-specific information that must be completed and returned to us.

Step 3: Processing.

Upon receipt, the Allianz Claims department will evaluate your claim within 10 business days. We will contact the beneficiary for additional information if needed.

Step 1: Get started

To get started, the following information will be helpful in submitting your claim:

  • Name of deceased
  • Contract or policy number(s)
  • Date of death
  • Date of birth and/or Social Security number (SSN) of deceased

What to expect after claim process is started

  • The beneficiary will receive a claim form packet from Allianz.
  • Upon receipt of the completed claim form packet and proof of death (i.e., death certificate) from the beneficiary, we will evaluate the claim within 10 business days or within applicable state requirements. We will contact the beneficiary if additional information is needed.
    Note: Contract specific information can only be provided to the beneficiary during the claims process or their legal representative (i.e., attorney-in-fact, guardian).


Frequently asked questions for filing a claim:

Step 2: Return the claim form packet to Allianz

Your claim form packet will contain a cover letter that includes death benefit values. Please be aware there may be different death benefit values available to a beneficiary depending upon the claim option that is elected.

Once you’ve received your claim form packet, please complete and return it to us at:

Fixed Annuities and Life Insurance Policies:

Allianz Life Insurance Company of North America
PO Box 59060
Minneapolis, MN 55459-0060

Variable Annuities:

Allianz Life Insurance Company of North America
PO Box 561
Minneapolis, MN 55440-0561

Please note: If a claim isn't filed within a certain number of years after the death, it is considered unclaimed property and is sent to the state in accordance with state requirements.


Frequently asked questions for returning claim form packet:

Step 3: Processing

Upon receipt of the completed claim form packet and certified death certificate, the Allianz Claims department will evaluate your claim within 10 business days (or within applicable state requirements).

Depending on the option selected, payment will be sent to the beneficiary. A confirmation letter will also be mailed under separate cover that includes payment and taxability details.

Tax forms will be sent to the beneficiary in the year following payment if applicable.

We’re here if you need us. 

Contact us for assistance:

Monday – Thursday
7 a.m. to 6 p.m. Central time

7 a.m. to 5 p.m. Central time

Fixed annuities and Life insurance

Variable annuities